Post
Wed Apr 19, 2024 8:34 pm
Hello,
First, I will apologise for the bad English if you
don't understand me, I tried to combine google translator.
One day in February, I
opened an account with bet365 and I made a deposit to the website. I sent them all my
documents for verification and they sent a message that the account is verified and I
can withdraw.
I betted and won some money and decided to withdraw and I did, after
24hrs my money was not paid and I went to chat to ask why. they told me my account was
under review and I do not know why. after another 24 hours, they said it is still under
review.
On the 3rd day, they closed my account and asked me to send a new
identification and selfie and PVC code. I sent the identification and selfie but since
I did not get the PVC code I was waiting and I asked them and they said it will take 28
working days. After 31 days, I went again to chat and asked for the code since I did
not get it and the post office said they did not get it. They told me they sent it but
I want them to resend another one. I asked them to send another one. They told me they
have sent it, the next day I asked again the agent to make sure it was sent, and they
said NO, so I started the procedure again and after that, the agent confirmed he sent
it.
On the 14th of April, I received this code and I happily sent it to bet365 and they
said to me the code is incorrect, I forwarded the letter to them and they said the code
was for the first letter and so I have to wait again for the second letter.
This is
becoming like a fraud to me because I do not understand why I have to wait for another
letter that has the same address, name and everything the same except a different code.
They sent the letter to verify my address, so I got the letter why do they need to get
the second before they can verify my address.
Then I went to the post office and asked
them for the tracking number of the letter, and when it was sent, the post office said
it was sent on 1 April 2024, this means that this was actually the second letter and
bet365 is saying that it was the first letter.
I do not understand what kind of letter
that takes 60 days to get to its destination. Then why was the letter sent April and
bet365 saying February?
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